Building exceptional relationships with customers
For more than 18 years, Evallish BPO has been the trusted partner for companies seeking excellence in their contact center operations. Our passion is creating memorable experiences that drive growth and customer loyalty.
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Customer Satisfaction
98%
18+
Years Industry Experience
150,000+
Calls Per Month
98%
Quality & Accuracy Rate
24/7
Operational Capability
Our Mission
At Evallish BPO, our mission is to provide innovative, customized contact center solutions that enhance the customer experience and improve operational efficiency. With a focus on quality service and technology-driven processes, we aim to empower businesses to reach their full potential by offering seamless, reliable, and cost-effective support.
Our Vision
Our vision is to be the leading provider of world-class contact center services in the Dominican Republic and beyond, recognized for our excellence in customer care, innovation, and performance. We strive to continuously evolve and adapt to our clients' needs, ensuring that their business operations are optimized for success in an ever-changing market.
Our Values
The values that guide every decision and action at Evallish BPO
Customer Centricity
We put the customer at the center of every decision and action we take.
Integrity
We act with honesty, transparency, and responsibility in all our operations.
Innovation
We constantly seek new ways to improve and evolve our services.
Excellence
We strive to exceed expectations in every customer interaction.
Collaboration
We foster teamwork and strong relationships with our clients and partners.
Accountability
We take full responsibility for our commitments and results.
Our Features
What makes Evallish BPO a reliable nearshore partner.
Bilingual Talent
English and Spanish agents trained for exceptional customer experiences.
Omnichannel Delivery
Phone, chat, email, and WhatsApp with unified reporting.
Scalable Operations
Flexible staffing models that adapt to seasonal demand.
Quality + Compliance
QA monitoring, coaching, and governance to protect your brand.
Our Approach
Tailored programs aligned with your KPIs and growth goals.
Our Team
Leadership focused on people, process, and performance.
Hugo Hidalgo
President & CEO
Lariely Candelario
Commercial & Administrative Director
Emely Rodriguez
Training & Quality
Loreinny Rojas
Operations Supervisor
Alan Sánchez
IT Support
Vanyely Peralta
Human Resources & Organizational Culture Manager
Yelissa Mezon
Project Supervisor
Dahiana Valoy
CFO
Nitida Castilla
Operations Supervisor
Industries We Support
Experience across regulated and growth-focused industries.
Our experience spans a wide range of verticals. Ask about your industry.
Trusted By
Organizations that rely on Evallish BPO to support their customers.
We are committed to delivering results across every partnership.
Consulting & Enablement
Consulting and enablement services to strengthen your operation.
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Evallish Contact Center & BPO
Evallish BPO is a nearshore contact center located in Santiago, Dominican Republic. We deliver bilingual contact center solutions that improve customer experience, reduce costs, and accelerate revenue growth.
- Nearshore + remote delivery models
- Bilingual English and Spanish teams
- 24/7 multichannel coverage
- Data-driven QA and performance reporting
Our Story
A journey of growth, innovation, and customer service excellence
Founded
Evallish BPO began operations in the Dominican Republic with a team of 20 agents.
International Expansion
We reached clients in more than 10 countries and expanded our team to 200 agents.
ISO Certification
We earned ISO 9001 certification for quality management in contact center services.
Digital Transformation
We implemented AI and automation technologies to enhance customer experience.
Market Leaders
We surpassed 1,000 agents and positioned ourselves as BPO leaders in the Caribbean.
Why choose Evallish BPO?
Advantages that set us apart in the BPO industry
Strategic Location
The Dominican Republic offers an ideal time zone, cultural proximity to the U.S., and high-quality bilingual talent.
Certified Quality
ISO 9001 certifications and robust QA processes ensure consistency and excellence in every interaction.
Competitive Costs
Reduce operating costs by up to 40% without compromising customer service quality.
Advanced Technology
Omnichannel platforms, AI, automation, and real-time analytics to optimize performance.
Ready to learn more about Evallish BPO?
Contact us today and discover how we can help transform your customer experience.